I offer a 100% money back guarantee on all of our bike fit options including the foot - pedal Bike Fit, Postural Bike Fit, Full assessment Bike Fit, TT Full Fit and injury bike fit package, to those that meet the criteria below. Bike fitting often takes more than one session to get the best results, and often requires you to do exercises and spend time allowing the body to adjust to the new position on the bike.

If you are not completely happy with a change to your bike that Charlie has made, give us a call and we will offer for you to come back in and make a change. Charlie is happy to do this as many times needed until you are happy.

It is important that you do not make any changes to the fit yourself without prior confirmation from Charlie, for several reasons:

1 - you need to give to the body a chance to adapt to your new position on the bike - often up to 300 miles.

2 -If you return to have something altered, Charlie needs to know where he last positioned it, every mm makes a difference.

If you make any changes yourself without consulting this with Charlie prior to making the change, this will void all guarentee and will not be offered a refund. You will need to pay for a second bike fit should you want anything changed.

If you are not happy with all of the bike fit and meet the below criteria. Charlie will return all aspects of the bike that he changed back to the original fit when you first came in and we will refund your money.

Please note that if you have payed for the injury package, £40 will be deducted from your refund for the injury assessment and home exercise program.

100% money back guarentee criteria

• you have not made any changes to the bike yourself without consulting Charlie prior to doing so.

• you have completed all exercises sent to you on Physitrack - these will be tracked on the system

• you have come back to see Charlie at least once to allow him to attempt to correct the issue

• You have riden an adequate number of miles to allow the body to adjust to the new fit

Charlie reserves the right to refuse a refund if any of the above is not adhered to and will use his own discretion as to whether you have completed your exercises enough and riden enough miles to give your body enough opportunity to adjust to the fit .